International Chat Process Executive- Experienced

3 days ago

Hyderabad, Telangana, India IntouchCX Full time US$ 60,000 - US$ 1,20,000 per year

We are seeking dynamic, customer-focused professionals to join our International Chat Support Team. The role involves assisting global customers via chat, ensuring timely resolutions, and delivering exceptional service experiences in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound customer chats for international clients.
  • Provide accurate, valid, and complete information to customers using the right tools and processes.
  • Resolve queries related to products, services, or accounts within defined turnaround times.
  • Maintain a high level of professionalism and empathy in customer interactions.
  • Document interactions and escalate issues to the concerned department when necessary.
  • Meet performance targets including response time, quality, and customer satisfaction.

Required Skills & Competencies

  • Excellent written English communication skills.
  • Typing speed of at least 3545 WPM with accuracy.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Basic knowledge of customer service tools and CRM systems (added advantage).

Eligibility Criteria

  • 6 months to 4 years of experience in international customer support.
  • Willing to work night shifts to support international time zones.
  • Comfortable with rotational offs.

Benefits

  • Competitive salary & performance incentives.
  • Medical insurance and other company benefits.
  • Opportunity to work with a global client base and grow within the organization.

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