Customer Relationship Executive Trainee

3 days ago

Poothole Thrissur Kerala, India Lord Krishna Builders Full time

Customer Relationship Trainee

Company: Lord Krishna Builders

Location: Thrissur, Kerala

Job Type: Full-time (Trainee)

Candidates from Thrissur, Kerala are preferred

Job Overview

Lord Krishna Builders is looking for an enthusiastic and customer-focused Customer Relationship Trainee to support our customer service and post-sales coordination activities. This role is ideal for graduates or early-career professionals who are eager to learn customer relationship management in the real estate industry.

Key Responsibilities

1. Customer Relationship & Communication

  • Assist in providing professional support to customers through phone calls, emails, WhatsApp, and in-person interactions.
  • Support regular customer updates regarding project progress, timelines, and requirements.
  • Help handle customer enquiries and escalate issues to seniors when required.

2. Payment Follow-up (Support Role)

  • Assist in following up with customers for pending or upcoming payments under guidance.
  • Communicate payment reminders clearly and politely.
  • Coordinate with the accounts team for payment status updates.

3. Internal Coordination

  • Coordinate customer requirements with internal departments such as sales, accounts, and site teams.
  • Track customer requests and follow up with departments until resolution.

4. Loan Processing Assistance

  • Support customers with basic loan-related enquiries and document collection.
  • Assist in coordinating with banks and financial institutions for loan follow-ups.

5. Documentation Support

  • Collect and organize customer documents as per company requirements.
  • Verify basic completeness of submitted documents.
  • Maintain proper digital and physical records.

6. Customer Feedback & Testimonial Collection

  • Assist in collecting customer testimonials after service or handover.
  • Encourage customers to share feedback to improve service quality.

7. Enquiry Handling & Additional Support

  • Assist in handling new customer enquiries and recording details accurately.
  • Identify additional customer requirements and inform the concerned teams.

Eligibility & Experience

  • Graduate in any discipline (Commerce / Management / Communication preferred).
  • Freshers can apply.
  • Prior experience in customer service or real estate will be an added advantage.

Skills Required

  • Good communication and interpersonal skills in English and Malayalam.
  • Strong follow-up and coordination skills.
  • Basic understanding of customer handling and documentation.
  • Ability to multitask and learn quickly.
  • Friendly attitude with a customer-first mindset.

How to Apply

Interested candidates may send their resume to:

Subject line: Application for Customer Relationship Trainee

Job Type: Full-time

Pay: Up to ₹8,000.00 per month

Education:

  • Bachelor's (Preferred)

Location:

  • Poothole, Thrissur, Kerala (Preferred)

Work Location: In person

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