City Lead
21 hours ago
- Zippee is looking for energetic and qualified City lead to join our Dark Store Operations team in Mumbai.
- Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.
Key Responsibilities
1. Operations and Logistics Management
- Oversee and optimize all daily logistics operations, including rider performance, delivery efficiency, and service quality to ensure timely and accurate deliveries.
- Manage the supply chain of riders (fleet) to meet demand, ensuring optimal deployment, utilization, and routing.
- Set, monitor, and report on key performance indicators (KPIs) such as Cost Per Delivery (CPD), Fill Rate, Delivery Time, and Customer Satisfaction (CSAT).
- Implement process improvements to enhance operational efficiency and reduce costs across the city.
2. Team Management and Development
- Recruit, train, and manage a high-performing team of operations executives and city staff.
- Lead and motivate the rider fleet, managing incentives, engagement, and disciplinary processes.
- Conduct regular performance reviews and provide coaching to develop team members and reduce churn.
3. Strategic Planning & P&L Ownership
- Take full ownership of the city's Profit & Loss (P&L), including budget planning, cost control, and revenue optimization.
- Develop and execute strategies for market penetration, scaling operations, and achieving aggressive growth targets within the city.
- Analyse market trends and competitor activity to identify opportunities for expansion and service improvement.
4. Compliance and Safety
- Ensure all city operations and the rider fleet comply with local labour laws, traffic regulations, and company safety standards.
- Manage local vendor and partner relationships to support operational needs (e.g., rider onboarding, local marketing).
Benefits:
- Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era.
- Annual company retreat.
- Growth Opportunities
-
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