Sr. Quality Analyst I On-site, Bangalore

The Sr. QA Analyst will conduct thorough quality assurance reviews on alert tickets, ensuring they meet the highest standards of accuracy and effectiveness for Optiv. This role will be primarily responsible for recommending enhancements that elevate the overall quality and consistency of our tiered SOC services across our managed client portfolio. They will collaborate closely with other analysts and technology staff to uphold and enhance our cyber operations. Additionally, they will coach staff, identify trends from quality results, and continuously drive all areas of improvements to elevate the overall security posture of Optiv customers.

How you'll make an impact

• Document and report on potential security incidents identified in customer environments to include timeline of events.

• Work with partners to maintain an understanding of security threats, vulnerabilities, and exploits that could impact systems, networks, and assets.

• Provide analysis on various security enforcement technologies including, but not limited to SIEM, anti-virus, content filtering/reporting, malware prevention, firewalls, intrusion detection systems, web application firewalls, messaging security platforms, vulnerability scanners etc.

• Actively research current threats and attack vectors being exploited in the wild

• Audit Execution:

• Meet the audit target using observation score cards for respective accounts.

• Suggest and enhance the Quality parameters from time to time to ensure all the client requirements are met and up to date.

• Actively work with analysts and perform investigations on escalations.

• Reporting and Recommendations:

• Compile and present audit findings and recommendations.

• Track implementation of recommended actions.

• Host weekly calls with internal stakeholders.

• Continuous Improvement:

• Stay updated on emerging threats and technologies.

• Refine audit processes and tools.

• Collaborate with security teams to enhance security posture.

• Compliance and Governance:

• Verify compliance with industry standards (e.g., NIST, ISO 27001, ISO 9000).

• Review and update security policies and procedures.

• Communication and Stakeholder Management:

• Provide audit results and liaise with security teams, management, and stakeholders.

• Provide ongoing recommendations to peers and customers on tuning and best practices.

• Ability to discuss security posture with multiple clients and make recommendations to better their holistic security approach.

• Maintain and develop SOPs for threat analyst team.

• Work with internal teams to increase efficiency and effectiveness of security analysis provided by the threat analysis team.

• Training of new analysts on security and tools

• Create and maintain Content Catalog based on security essentials and the evolving threat landscape.

• Provide quality assurance (QA) review of security alerts handled by Team members.

What we're looking for

• 4-7 years professional experience in the Information Security field  Required

• 4-7 years' Experience working in a Security Operations Center (SOC), Managed Security Service (MSS), or enterprise network environment as a point of escalation.

• Excellent time management, reporting, and communication skills including customer interactions and executive presentations. (Proficient proficiency)

• Data analysis using SIEM, Database tools, and Excel. (Proficient proficiency)

• Experience troubleshooting security devices and SIEM. (Proficient proficiency)

• Ability to create and maintain content within SIEM environments and make recommendations to clients to better their visibility. (Advanced proficiency)

• IDS monitoring/analysis with tools (Proficient proficiency)

• Experience with SIEM platforms preferred (QRadar, LogRhythm, McAfee/Nitro, ArcSight, Splunk) a plus. (Proficient proficiency)

• Direct (E.g., SQL Injection) versus indirect (E.g., cross-site scripting) attacks (Proficient proficiency)

• Experience with the following attacks: Web Based Attacks and the OWASP Top 10, Network Based DoS, Brute force, HTTP Based DoS, Denial of Service, Network Based / System Based Attacks. (Proficient proficiency)

• Familiarity with SANS top 20 critical security controls (Proficient proficiency)

• Understand the foundations of enterprise Windows security including Active Directory, Windows security architecture and terminology, Privilege escalation techniques, Common mitigation controls and system hardening. (Proficient proficiency)

• Anti-Virus (AV) and Host Based Intrusion Prevention (HIPS) (Proficient proficiency)

• Experience in monitoring at least one commercial AV solution such as (but not limited to) McAfee/Intel, Symantec, Sophos, or Trend Micro (Proficient proficiency)

• Ability to identify common false positives and make suggestions on tuning. (Advanced proficiency)

• Understanding of root causes of malware and proactive mitigation (Proficient proficiency)

• Propagation of malware in enterprise environments (Proficient proficiency)

• Familiarity with web-based exploit kits and the methods employed by web-based exploit kits. (Proficient proficiency)

• Familiarity with concepts associated with Advanced Persistent Threats and "targeted malware." (Proficient proficiency)

• Experience and understanding of malware protection tools and controls in an enterprise environment. (Proficient proficiency)

• Covert channels, egress, and data exfiltration techniques (Proficient proficiency)

• Familiarity with vulnerability scoring systems such as CVSS. (Proficient proficiency)

• Basic understanding of vulnerability assessment tools such as vulnerability scanners and exploitation frameworks (Proficient proficiency)

• This role requires to support in 24/7 shifts and mandatory work from office position

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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