Customer Operations Executive

2 weeks ago


Mumbai, Maharashtra, India Ultrafresh Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description: Customer Operations & Coordination Executive

Role Summary

The role is responsible for ensuring seamless coordination between customers, internal teams, and external partners by managing order tracking, handling customer queries, updating records, and ensuring timely resolutions. The position also supports process compliance, documentation, and customer satisfaction initiatives.

Key Responsibilities

  • Maintain and update the master sheet with order details, contact information, and customer communication.
  • Manage customer care: respond to queries via email and toll-free calls within defined timelines.
  • Share leads and enquiries with the marketing team for further action.
  • Draft, process, and track agreements with partners and ensure proper documentation.
  • Update and monitor the complaint tracker, ensuring issues are logged with resolution and preventive actions.
  • Track deliveries, coordinate with travel partners, and escalate delays when necessary.
  • Generate store IDs to enable EMI facilities for customers.

Key Result Areas (KRAs)

  1. Customer Query Resolution

  2. 95% of email and call queries resolved within 24 hours.

  3. Order & Complaint Tracking

  4. 100% accuracy in updating trackers (orders, complaints, deliveries).

  5. Process Compliance

  6. 100% agreements processed and signed within standard timelines.

  7. Customer Satisfaction

  8. Handling, resolving customer issues/queries and reducing repeated complaints by implementing preventive solutions.

  9. Cross-functional Coordination

  10. Timely sharing of leads and updates with marketing and operations teams.

Competencies

  • Proficiency in MS Excel/Google Sheets for tracker updates.
  • Ability to collaborate across departments
  • Strong communication skills (written & verbal)
  • Customer-centric mindset with empathy
  • Problem-solving and follow-up skills
  • Time management and attention to detail
  • Knowledge of CRM/customer support tools
  • Basic understanding of documentation and contract handling


  • Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position: Sr. Executive HR OperationsLocation: Rabale, Navi MumbaiIndustry: PowerKey Responsibilities:Manage end-to-end HR operations including onboarding, attendance, payroll coordination, and employee records.Handling all HR activities at the factorySupport statutory compliance, employee engagement, and HR documentation.Coordinate with internal departments...


  • Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.


  • Mumbai, Maharashtra, India Customer Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...


  • Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.


  • Mumbai, Maharashtra, India House Of Prisca Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    House of Prisca is hiring an Operations & Customer ExecutiveThink of this as joining mission control for a fast-growing indie footwear brand.If you like your days predictable… this is not that.We're after a behind-the-scenes hero who loves making things run like clockwork.If a perfectly packed order thrills you as much as a clean Shopify dashboard, we...

  • Customs Operations

    2 weeks ago


    Mumbai, Maharashtra, India Cynosure Corporate Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a highly motivated and experienced Customs Operations Specialist with a valid H Card to support our branch in overseeing all aspects.Responsibilities:Lead customs compliance and clearance efforts by managing documentation, liaising with authorities, and ensuring adherence to trade regulations and internal controls.Oversee...


  • Navi Mumbai, Maharashtra, India CeeQ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Looking for a Dynamic Customer Success & Operations Candidate for an e-commerce brand in Mumbai.Job Responsibilities• Assist the sales team in identifying and reaching out to potential B2B clients across sectors.• Support in pitching corporate gifting solutions, seasonal hampers, and customised product offerings.• Help create and manage client...


  • Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...


  • Mumbai, Maharashtra, India Executive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Citi is seeking a highly accomplished and dynamic Director for a C15 leadership role within its Issuer Services business in India. Based in Mumbai, this pivotal position carries a dual mandate: to drive significant sales growth for Issuer Services across the Mumbai market and to lead a high-performing team of Agency & Trust (A&T) Transaction Managers with...


  • Mumbai, Maharashtra, India Aum Sah Foundation Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Role OverviewAum Sah Foundation is seeking a proactive and motivated Operations & Engagement Executive to work directly with the Director. This is a high-impact, mission-critical role that combines operations, stakeholder coordination, and on-ground event support. The ideal candidate thrives in a dynamic environment, enjoys problem-solving, and takes...