Parent Counsellor

2 days ago

Pune, Maharashtra, India Infinity International School (Location Baner, Pune) Full time

Infinity International School invite applications from the most deserving dynamic candidate for the vacancy of Parent Counsellor

Role & responsibilities

  1. Admission Counselling & Enquiry Management

  2. Handle walk-in, call, and online admission enquiries with warmth and professionalism.

  3. Provide accurate information about the schools curriculum, facilities, fee structure, and admission process.
  4. Maintain enquiry and follow-up records in the schools CRM or database.

  5. Guide parents through the admission formalities and documentation process.

  6. Parent Communication & Relationship Building

  7. Serve as the first point of contact for all parent queries, concerns, and feedback.

  8. Build a trust-based relationship through active listening, empathy, and timely responses.
  9. Communicate updates on school events, holidays, circulars, and notices clearly and promptly.

  10. Coordinate PTMs (Parent-Teacher Meetings) and ensure smooth scheduling.

  11. Event Coordination & Parent Engagement

  12. Support in organizing school events, orientations, celebrations, and workshops.

  13. Ensure parents are well-informed and involved in school activities.

  14. Maintain a positive and welcoming environment during school visits and functions.

  15. Internal Coordination

  16. Collaborate with academic coordinators, teachers, and administration to resolve parent concerns effectively.

  17. Share parent feedback and insights with management for service improvement.

  18. Ensure smooth communication flow between staff and parents.

  19. Record Keeping & Reporting

  20. Maintain accurate records of enquiries, admissions, withdrawals, and feedback.

  21. Generate periodic reports on admissions, retention, and parent satisfaction.

  22. Monitor communication logs and follow up on pending actions.

  23. Brand Representation & School Promotion

  24. Represent the school professionally in all interactions.

  25. Support marketing and outreach initiatives (e.g., open houses, exhibitions, social media).
  26. Contribute to a positive word-of-mouth image in the community.

Preferred candidate profile

  • Excellent verbal and written communication skills in English (knowledge of local language is a plus).
  • Friendly, confident, and approachable personality.
  • Strong customer service orientation and problem-solving ability.
  • Organisational and multitasking skills.
  • Comfort with technology — emails, CRM systems, and digital communication tools.
  • Prior experience in Preschool / Education / Service Industry preferred.

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