Virtual Drive

3 days ago

Noida, Uttar Pradesh, India Info Edge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Google Meet link ( 3 PM , Monday )=

Role & responsibilities

  • Respond to client queries via calls, chat, and email, providing accurate and timely solutions.
  • Review and moderate content to maintain the quality and accuracy of information on our website and reports.
  • Coordinate with internal teams (design, product, operations, etc.) to ensure smooth functioning of our online listings and advertisement products.
  • Learn and understand key processes, including service level agreements (SLAs), turnaround times (TAT), and standard operating procedures (SOPs).
  • Achieve productivity and quality targets for client communications.
  • Demonstrate product features and resolve client queries through email or calls.

Required Skills

  • Strong written and verbal communication skills.
  • Willingness to learn and adapt quickly.
  • Ability to handle multiple tasks efficiently.
  • Attention to detail and a keen eye for quality.
  • Basic client-handling skills (training will be provided).
  • Interest in content moderation and proofreading.
  • Candidate will work on B2B clients.
  • Communication- Excellent || Excellent written and verbal communication skills and no grammatical errors.
  • Experience- 0-1 Year
  • Working Model- Hybrid- Mon/Wed/ Friday in Office Tuesday and Thu Work from home
  • Contract- 1 Year contract

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