Customer Relationship Manager/Executive

3 days ago

Bhubaneswar Kolkata, India GLS Realty Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

  • Act as a single point of contact for customer relationship management.
  • Address and resolve customer queries related to Project, payment, documentation, possession, and customization.
  • Maintain a positive and professional relationship with clients throughout the project lifecycle.
  • Handle incoming inquiries via calls, emails, and online platforms.
  • Qualify leads based on interest, budget, and buying timeline.
  • Maintain database & MIS with updated and accurate client information.
  • Initiate first-level communication with potential clients.
  • Explain project details, location advantages, price, amenities etc.
  • Schedule and confirm site visits with clients.
  • Conduct timely follow-ups and guide them through the sales funnel.
  • Address queries and concerns of clients.

Preferred candidate profile

  • Candidate must be presentable and must have excellent communication skills.
  • Male/ Female both can apply.
  • Preferred only Real Estate Industry with the experience of residential/ commercial project.
  • Good knowledge of CRM procedures of real estate.
  • Very Good business communication skills in English ,Hindi & Odia.
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.
  • Working knowledge of MS Office , advance Excel.

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