F&B Service Trainer

2 weeks ago

Bengaluru, Karnataka, India Spago Foods Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

1. Conduct On-boarding Training for New FOH Staff:

  • Introduce new hires to company policies, culture, and procedures.
  • Ensure a smooth transition into their role, making them aware of their responsibilities and expectations.

2. Menu and Product Knowledge Training:

  • Educate staff on menu items, ingredients, preparation methods, and beverage offerings.
  • Equip staff to answer customer queries confidently and make informed recommendations.

3. Customer Service, Upselling, and Complaint Handling:

  • Train staff on effective communication, hospitality etiquette, and handling customer complaints professionally.
  • Provide guidance on upselling techniques to enhance sales without compromising customer experience.

4. Food Safety Training:

  • Educate staff on hygiene, sanitation, and safety standards in line with regulatory and company policies.
  • Ensure compliance with food handling and storage protocols.

5. Product Quality and Consistency Education:

  • Train staff to maintain consistent quality in service and product presentation.
  • Emphasize attention to detail to meet brand standards.

6. Ensuring Adherence to Standard Operating Procedures (SOPs):

  • Monitor staff adherence to operational guidelines and company procedures.
  • Reinforce SOPs through training and coaching sessions.

7. Performance Gap Identification and Coaching:

  • Observe staff performance to identify knowledge or skill gaps.
  • Provide targeted coaching and follow-up to support improvement and professional growth.

8. Senior Staff Training in Specialized Tasks:

  • Train senior staff on handling tasks like taking customer cake orders, billing, and inventory management.
  • Empower them to manage their responsibilities efficiently and mentor junior staff.

9. Maintaining Training Records and Feedback Reporting:

  • Keep detailed records of all training sessions, attendance, and staff progress.
  • Provide actionable feedback to managers regarding staff development and performance.

10. Operational and Service Improvement Suggestions:

  • Observe daily operations and customer interactions to identify areas for improvement.
  • Suggest practical measures to enhance operational efficiency, service quality, and overall customer satisfaction.

Preferred candidate profile

  • Education: Diploma/Bachelor's/Masters degree in Hotel/Hospitality Management and Business Administration, Retail Management, Marketing, or a related field.
  • Experience: 5+ years of experience in retail operations, with expertise in QSR, luxury brands, or International Brand Franchise management.
  • Experience of working in outlet store environments.
  • A strong drive to deliver results, analytical thinking, and problem-solving abilities.
  • Strong leadership, negotiation, and stakeholder management skills.
  • Excellent communication and interpersonal skills, with the ability to lead diverse teams effectively.
  • Ability to work in a fast-paced, high-growth environment and drive business scalability

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