Chief Manager

3 days ago

Mumbai, Maharashtra, India Piramal Pharma Limited Full time US$ 1,00,000 - US$ 1,50,000 per year

Platform Strategy & Leadership:

  • Lead the enterprise-wide adoption of ServiceNow, including platform roadmap definition, governance, and stakeholder alignment.
    •Manage and guide migration of legacy systems (SharePoint, Lotus Notes, Excel-based trackers, in-house apps) into ServiceNow workflows and custom applications.
    •Act as the primary point of contact between business users (IT, Quality, Manufacturing, Regulatory, Compliance) and development teams.
    •Establish and enforce platform best practices, architecture standards, and security/compliance requirements for regulated environments.

Project & Team Management:

  • Manage a cross-functional team of ServiceNow developers, architects, and business analysts to deliver projects on time and within budget.
    •Coordinate with compliance, quality assurance, and IT validation teams for Computer System Validation (CSV), IQ/OQ/PQ processes, and audit readiness.
    •Oversee vendor/partner collaboration, SOWs, delivery tracking, and performance metrics.
    •Drive Agile / Scrum-based execution, sprint planning, and program-level reporting.

Pharma-Specific Responsibilities:

  • Ensure adherence to GxP, 21 CFR Part 11, Annex 11, and ALCOA+ principles in all ServiceNow applications.
    •Collaborate with stakeholders in Quality, Manufacturing, Pharmacovigilance, and IT Compliance to transform manual and semi-automated processes into digital workflows.
    •Drive ServiceNow use cases for QMS integration, electronic document control, lab asset management, training workflows, and SOP acknowledgment systems.

Critical Skills & Qualities:

  • Deep understanding of ServiceNow architecture, including Scoped Applications, Integration Hub, Flow Designer, and Performance Analytics.
    •Familiarity with ServiceNow modules like ITSM, GRC, HRSD, App Engine, and CSM.
    •Excellent understanding of CSV, change management, and audit trail/data integrity requirements for pharma systems.

Soft Skills & Leadership Qualities:

  • Strong leadership and stakeholder management across global business and IT teams.
  • Excellent verbal and written communication, documentation, and presentation skills.
  • Strategic thinker with the ability to balance long-term vision with short-term deliverables.
  • Ability to work in matrix organizations with global cross-functional teams.

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