hiring Banking internatinal chat process
2 weeks ago
Key Responsibilities:
- Handle real-time customer queries via chat (no voice).
- Provide accurate information about products, services, and processes.
- Resolve customer issues and escalate complex cases to senior team members when required.
- Maintain records of customer interactions and transactions.
- Follow communication procedures, guidelines, and company policies.
- Meet performance benchmarks such as response time, customer satisfaction score, and ticket resolution rate.
Work in coordination with team members and supervisors.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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