Customer Care Executive
7 days ago
Role & Were Hiring: Customer Care Executive Cutie Pie Cakes
Location: Alappuzha
Company: Wondermont Industries Pvt. Ltd.
Type: Full-Time | Rotational Shifts | Immediate Joiners Preferred
Key Responsibilities:
- Handle inbound & outbound customer calls, WhatsApp, emails, and social media messages
- Manage order-related queries, complaints, and feedback
- Coordinate with the bakery and delivery teams for smooth order fulfillment
- Maintain records using CRM tools and ensure timely follow-ups
- Provide a positive customer experience, every single time
What Were Looking For:
- 0–2 years of experience in customer service
- Excellent communication skills in Malayalam and English.
- Basic computer knowledge (MS Office, CRM, WhatsApp Business)
- Willing to work in rotational shifts, including weekends
- A calm, patient, and customer-first mindset
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