State Relationship Manager Metro
7 days ago
- Posted Date
21 Apr 2023
- Function/Business Area
Customer Service
- Location
Mumbai
- Job Responsibilities
- Handle customer life cycle for enterprise business customers
- Track retention of customers for allocated set of accounts
- Direct or handle day-to-day customer management operations
- Track churn rate for allocated set of accounts
- Interface with customers and track any changes in customer needs
- Manage entire gamut of enterprise products and services
- Maintain compliance for all corporate accounts through user and site
verification - Follow up for closure of outstanding bills for all enterprise
business products - Provide timely resolution of customer issues and complaints within
defined turnaround time - Education Requirement
MBA / PGDM
- Experience Requirement
6 - 10 years
- Skills & Competencies
- Knowledge of customer business
- Negotiation skills
- Communication skills
- Presentation skills
- Query handling skills
- Attention to detail
- Stakeholder management
- Location Map : Mumbai
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