Laser Service Engineer

3 days ago


Ahmedabad, Gujarat, India ProArc Welding & Cutting Systems Pvt. Ltd. Full time

Job Description :

  • Designation: Service Engineer
  • Department: Service
  • Experience: 2 to 4 Years
  • Location: Ahmedabad/Vadodara
  • Edu. Qualification: ITI/BE/B.Tech - Electonics/Electrical

Roles and Responsibilities

  • Responds to customer complaints
  • Evaluates and resolves problems of the customer
  • Assists in installing the equipment
  • Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
  • Works alongside with technical sales engineers
  • Offers customer training for the product
  • Repairs, tests and maintains equipment
  • Monitors performance of the product
  • Maintains product manuals
  • Provides customers with regular reports and feedback on their service requests
  • Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
  • Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.

Required Candidate profile

  • Proven Work experience on servicing Fiber Laser Cutting Machine.
  • Excellent analytical and problem-solving skills must be possessed by all service engineers.
  • Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.


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