Service Engineer

13 hours ago

Ahmedabad, Gujarat, India Atlas Copco Group Full time

Your role

As a Field/Onsite Service Engineer, your mission is to to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.. You will report to Regional Service Manager – Gujarat and MP.

You will

·      Execute the service plan effectively

·      Handle installation/ startup of electric tools

·      Executing Annual service contracts

·      Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base

·      Resolve issues of the specified territory and also be carry out day to day functions of service-related job

·      Ensure and meet the target response time

·      Provide customer training for better up time of the product

·      Co-ordinate with service sales team for proper execution of service plan

·      Guide/Assist service technicians to perform duties effectively

·      Mange the key accounts directly and ensures customer satisfaction

·      Arrange for customer presentations to improve product life cycle

·      Co-ordinate with Project team for installation of machines allocated to service

·      Analyze the problems and guide the team accordingly

·      Ensure "Safety Health and Environment" compliance at on site workshop

·      Find out the red-flags and analyze the root cause for failures

·      Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts

·      To handle and administer various different techniques of service processes with regard to IMS

·      On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

· years of experience in Service and Maintenance in Motor vehicle or other industries.

·      Experience in servicing or maintenance of tools will be an added advantage.

·      Knowledge and skill to repair and install equipment on site.

·      Required PLC knowledge with automation field is must

·      Experience in handling DC tool will be added advantage.

·     Engineering Degree in engineering in E & TC, Electric or Mechanical are preferred describe non-negotiable skill escribe preferred skill escribe preferred skill

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