Front Office Associate
1 week ago
- To have detailed information about the hotel, city as well as the competition
- To have detailed information regarding arrivals and room requirements
- to have up to date information on daily room occupancy
- to check on VIP Reservations, complete their pre-registration formalities and extend to them the regular courtesies
- To allocate room to all arriving guest
- To Maintain all guest details in the manner instructed and type out necessary guest details in the system.
- To co-ordinate with housekeeping for clearing rooms
- To prepare understand and communicate all relevant daily, weekly and monthly reports and statistics
- to handle all incoming calls as per standard instructions
- to maintain physical count of all room keys in each shift
- to ensure check in and check out are handles smoothly without unnecessary delay or discomfort to the guest
- to ensure that proper records are maintained for all telephone calls from the rooms
- to ensure accurate cash handover
- to give proper and complete handover to the next shift
- to follow the house rules and policies laid down by the management
- to adhere to strict grooming and hygiene standards
- to consciously and continuously strive to better his/her skills and increase his/her knowledge.
Job Types: Full-time, Fresher
Pay: Up to ₹17,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Ability to commute/relocate:
- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
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