Senior Specialist Infrastructure Systems Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are seeking a Senior Microsoft & Office 365 Engineer with extensive expertise in administering and optimizing Microsoft 365 environments, combined with strong working knowledge of Azure and AWS cloud platforms. While the primary focus is on Microsoft technologies, security-oriented experience will be considered a strong advantage. The ideal candidate will be capable of managing complex enterprise Microsoft environments, delivering reliable cloud solutions, and providing expert technical leadership.

How will you make an impact?

• Administer and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Defender for Office 365.
• Design, configure, and maintain Azure and AWS infrastructure (IaaS, PaaS, networking, identity).
• Troubleshoot and resolve complex Microsoft platform and cloud service issues.
• Manage Microsoft tenant configurations, licensing, and integrations.
• Automate administrative tasks using PowerShell and infrastructure automation tools.
• Design, implement, and manage automation workflows using tools such as Terraform, Azure DevOps, Ansible, or CloudFormation to streamline deployments and configuration management.
• Ensure service availability, performance optimization, and compliance with organizational standards.
• Collaborate with IT and security teams to design secure, scalable Microsoft and cloud solutions.
• Maintain accurate technical documentation, standard operating procedures, and runbooks.

Have you got what it takes?

• 12+ years of experience in Microsoft 365 administration and engineering.
• Strong hands-on expertise in Azure and working knowledge of AWS cloud services.
• Proficiency in PowerShell scripting and automation.
• Hands-on experience with automation and Infrastructure-as-Code tools such as Terraform, Azure DevOps, Ansible, or CloudFormation.
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and ability to lead technical initiatives.

Optional Qualifications

• Security-oriented experience, including Microsoft 365 and cloud security hardening.
• Familiarity with IAM, encryption, compliance frameworks, and vulnerability management.
• Experience with monitoring and logging tools for Microsoft and cloud environments.
• Linux administration skills, including basic troubleshooting and system management.
• Relevant Microsoft or cloud certifications (e.g., MS-100, MS-101, AZ-104, AWS Solutions Architect Associate).

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9043

Reporting into: TechManager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.