Senior Infrastructure Systems Engineer

1 day ago

Pune, Maharashtra, India NICE Full time ₹ 40,00,000 - ₹ 80,00,000 per year

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are looking for an experienced IT Infrastructure Systems Engineer to design, implement, and maintain our organization's IT infrastructure. The role involves managing servers, networks, storage, and cloud environments to ensure high availability, scalability, and security.

How will you make an impact?

NiCE IT Operations Center (ITOC) is a global service delivery unit located in Pune(India), supporting all NiCE Corporate IT Services. The IT Operations Engineer will monitor and troubleshoot events (system generated) and incidents (user generated) along with basic server administration, basic network administration activities for Global NiCE IT infrastructure and will also actively support in various IT infrastructure operations area.

Have you got what it takes?

Experience : 4 - 7 years 

Hands on work experience in IT service operations covering broadly the following areas:Event Management (monitoring, troubleshooting on system generated auto incidents)Windows & Linux administrationKnowledge on VMware and related function/sIT Service Management knowledge (Incident Management- Regular and Major incidents, Request Management, Problem Management, Change Management)Experience in working with  Infrastrcuture Monitoring Tools (SCOM, Solarwinds, Nagios, Tivoli, AppDynamics etc.)Experience in working with ITSM tools (BMC Remedy, Service Now, ManageEngine etc.)L2 troubleshooting skills on Windows platform including but not limited to Windows Server, Active Directory, DNS, OS patching, User reported errors, Diagnostics of system error logs, Monitoring system performanceL2 troubleshooting skills on Linux platform including but not limited to Boot, Partition, User reported errors, Diagnostics of system error logs, Monitoring system performanceL2 operational knowledge & troubleshooting skills on VMware vSphere platform specific to VM creation, Increase VM resources, Vmotion, VM snapshot creation & deletionShould be hands-on with Server housekeeping protocols and tasksExcellent communication skills (oral and written), problem solving skills and interpersonal skillsCustomer focused and should have a customer centric mindsetExperience in handling IT infrastructure issues in servers, networks etc.Good understanding of Active Directory, DNS, Exchange, GPO conceptsCertification in Microsoft, RHEL, VMWare, ITIL etc. preferred but not mandatoryFundamental knowledge on Cloud Platforms (MS Azure, AWS, GCP, VMWare etc.) will be an added advantageFundamental knowledge on Office 365 is good to haveUnderstanding of Server, Switches, Firewall, Router, ISP configurations and troubleshooting will be preferredKnowledge on scripting (PowerShell, Python, etc.) is good to haveMust be willing to work in 24/7 rotational shifts including weekendsAbility to drive major incident bridge/calls to closure in co-ordination with other cross functional teamsAbility to handle multiple concurrent tasks with minimal supervision

What's in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr  

Enjoy NiCE-FLEX  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 8745
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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