Cybersecurity Product Support Specialist

WHO ARE WE?

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy

CloudSEK,
one of India's most trusted cybersecurity product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including:

CloudSEK's Product Suite:

• CloudSEK
  XVigil
  constantly maps a customer's digital assets, identifies threats, and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats, including takedown support.
• A powerful Attack Surface Monitoring
  tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's
  BeVigil
  uses a combination of Mobile, Web, Network, and Encryption Scanners to map and protect known and unknown assets.
• CloudSEK's Contextual AI
  SVigil
  identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

Key Milestones:

• 2016
  : Launched our first product.
• 2018
  : Secured Pre-series A funding.
• 2019
  : Expanded operations to India, Southeast Asia, and the Americas.
• 2020
  : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
• 2021
  : Raised $7M in Series A funding led by MassMutual Ventures.
• Awards & Recognition
  : Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
• 2025
  : Secured $19 million in funding led by Tenacity Ventures, Commvault.

About the Role:

We are seeking a highly motivated and enthusiastic Product Support Engineer Intern to join our growing team in Bengaluru. As the first point of contact for our users, you will play a crucial role in delivering exceptional support and ensuring a positive experience with our CloudEK product. This is an excellent opportunity to dive deep into the world of cybersecurity, develop your technical skills, and contribute to a vital aspect of our customer success.

Responsibilities:

• Act as the
  first point of contact (Level 1 support)
  for user inquiries related to CloudEK's comprehensive product via various channels (e.g., email, chat, phone).
• Troubleshoot and resolve basic technical issues
  by utilizing internal knowledge bases, documentation, and problem-solving skills.
• Accurately document
  all user interactions, issues, and resolutions in our support ticketing system.
• Contribute to the creation and maintenance of
  clear and concise documentation
  for common issues and solutions.
• Escalate complex technical issues
  to higher-level support teams with detailed information and troubleshooting steps taken.
• Demonstrate a
  strong passion for cybersecurity
  and a proactive approach to learning about CloudEK's product and the broader threat landscape.
• Develop an understanding of
  compliance standards and cyber laws
  relevant to our product and industry.
• Stay
  up-to-date with the latest cybersecurity threats
  and trends.
• Explore and apply
  AI prompt engineering techniques
  to enhance support processes and knowledge resources.(High preference)
• Employ strong
  problem-solving skills and out-of-the-box thinking
  to identify and resolve user challenges effectively.
• Demonstrate a
  strong aptitude towards cybersecurity
  and a keen interest in expanding your knowledge in this domain.(Mandatory)

Qualifications:

• Bachelor's degree in Technology (B.Tech) or any other graduation. Preference will be given to candidates with a background or strong aptitude towards
  Cyber Security
  .
• No part-time applications will be considered.
  This is a full-time internship.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• A proactive and eager attitude towards learning new technologies and concepts.