Cybersecurity Product Support
7 days ago
WHO ARE WE?
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy
CloudSEK,
one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including:
CloudSEK's Product Suite:
- CloudSEK
XVigil
constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. - A powerful Attack Surface Monitoring
tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's
BeVigil
uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. - CloudSEK's Contextual AI
SVigil
identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
Key Milestones:
- 2016
: Launched our first product. - 2018
: Secured Pre-series A funding. - 2019
: Expanded operations to India, Southeast Asia, and the Americas. - 2020
: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. - 2021
: Raised $7M in Series A funding led by MassMutual Ventures. - Awards & Recognition
: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. - 2025
: Secured $19 million in funding led by Tenacity Ventures, Commvault.
About the Role:
CloudSEK is seeking a motivated and versatile
Cybersecurity Operations Analyst
to join our expanding global team. This is a
multifaceted role
that blends
Product Support
,
Cyber Threat Takedown Operations
, and
Security Event Analysis
. You will be the
first line of defense
in securing our customers and upholding the integrity of their digital presence.
This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.
Key Responsibilities:
1. Technical Product Support (CloudSEK Product) – L1
- Serve as the
first point of contact
for customer issues via email, chat, or phone. - Troubleshoot and resolve basic technical issues using documentation and internal tools.
- Record and track support issues in our ticketing system with clarity and precision.
- Collaborate with engineering and security teams to escalate unresolved issues.
- Contribute to user guides and help documentation for common support queries.
- Continuously learn and apply knowledge of cybersecurity and threat detection.
2. Brand Protection & Takedown Analyst
- Monitor, identify, and document
phishing websites, fake domains, and impersonation profiles
on social media platforms. - Initiate and manage
takedown requests
across hosting providers, registrars, and platforms. - Provide timely
follow-ups and status updates
to internal teams and stakeholders. - Assist in building and maintaining
playbooks, SOPs, and threat feeds
relevant to brand abuse. - Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.
3. L1 Security Analyst (SOC/Threat Monitoring)
- As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.
- Conduct
initial triage and classification
of potential threats. - Document response steps and escalate incidents as per defined protocols.
- Stay updated with the latest cyber threats, TTPs, and security advisories.
- Apply
AI prompt engineering
techniques to improve efficiency in threat detection and knowledge handling.
Desired Qualifications & Skills:
- Bachelor's degree in Technology, Cybersecurity, or related fields.
- Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.
- Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
- Strong communication skills (written & verbal).
- Ability to work independently in a
rotational shift environment
supporting global customers. - Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).
- Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).
- Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).
- Proficiency with scripting (Python, Bash) or automation is a plus.
- Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.
Working Conditions:
- Location:
Brazil - Work Mode:
Remote / Hybrid (based on location & team structure). - Working hours:
Rotational shifts to support a 24x7 operation but would mostly be to cover our customers in LTAM and USA (EST and PST).
Why Join Us?
- Work at the intersection of
cybersecurity
,
AI
, and
digital risk protection
. - Exposure to real-world cyber threats, takedown operations, and incident response.
- Learn from seasoned cybersecurity professionals in a fast-paced startup environment.
- Opportunity to grow your career in Cyber Security with practical application
-
Cybersecurity Product Support Specialist
1 week ago
Bengaluru, Karnataka, India CloudSEK Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energyCloudSEK,one of India's most trusted cybersecurity product companies, is on a mission to build the world's fastest and most reliable AI technology that...
-
Senior Product Cybersecurity Supplier
3 weeks ago
Bengaluru, Karnataka, India People Konnect Full timeRole: Senior Product Cybersecurity Supplier - GRC AnalystClient: Global Electrical Product CompanyExperience: 4 -10 yearsLocation: Bengaluru – HybridCTC: 25-35 LacsEmail: careers@peoplekonnect.co.inRequirements:• Bachelor's degree or equivalent experience in a related field• Ideally 4-10 years of experience with Governance, Risk, and Compliance (GRC)...
-
Senior Product Cybersecurity Supplier
3 weeks ago
Bengaluru, Karnataka, India People Konnect Full timeRole: Senior Product Cybersecurity Supplier - GRC AnalystClient: Global Electrical Product CompanyExperience: 4 -10 yearsLocation: Bengaluru – HybridCTC: 25-35 LacsEmail: careers@peoplekonnect.co.inRequirements:• Bachelor's degree or equivalent experience in a related field• Ideally 4-10 years of experience with Governance, Risk, and Compliance (GRC)...
-
Senior Product Cybersecurity Supplier
4 days ago
Bengaluru, Karnataka, India People Konnect Full time ₹ 25,00,000 - ₹ 35,00,000 per yearRole:Senior Product Cybersecurity Supplier - GRC AnalystClient:Global Electrical Product CompanyExperience:4 -10 yearsLocation:Bengaluru – HybridCTC:25-35 LacsEmail:Requirements:• Bachelor's degree or equivalent experience in a related field• Ideally 4-10 years of experience withGovernance, Risk, and Compliance (GRC) tools.• Ideally 4+ years of...
-
Bengaluru, Karnataka, India People Konnect Full timeRole: Senior Product Cybersecurity – Penetration Testing (Embedded only)Client: Global Electrical Product CompanyExperience: 5 -12 yearsLocation: Bengaluru – HybridCTC: 25-35 LacsEmail: careers@peoplekonnect.co.inRequirements:• Ideally more than 5 years of experience in Penetration Testing, Application Security, QA, Network/IoT, or Offer Testing...
-
Bengaluru, Karnataka, India People Konnect Full timeRole: Senior Product Cybersecurity – Penetration Testing (Embedded only) Client: Global Electrical Product Company Experience: 5 -12 years Location: Bengaluru – Hybrid CTC: 25-35 Lacs Email: Requirements: • Ideally more than 5 years of experience in Penetration Testing, Application Security, QA, Network/IoT, or Offer Testing roles. •...
-
Industrial Cybersecurity Lead
4 days ago
Bengaluru, Karnataka, India Siemens Full time ₹ 15,00,000 - ₹ 20,00,000 per yearDive into the role of Industrial Cybersecurity Lead for Industrial Cybersecurity Dive into the role of Industrial Cybersecurity Expert (f/m/d), where your day is a blend of hands-on expertise and collaborative problem-solving. You will be part of the regional Industrial Cybersecurity team supporting projects across the regions, with high focus on...
-
Senior IT Cybersecurity Engineer
2 days ago
Bengaluru, Karnataka, India Chevron Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout The PositionThe Senior IT Cybersecurity Engineer is responsible for the technical design of IT cybersecurity architectural guidelines and standards, as well as the secure implementation of IT digital technologies across platforms and product lines in Chevron. The primary responsibility is to assure IT solutions are "secure by design", and continuously...
-
Senior Cybersecurity Engineer
4 weeks ago
Bengaluru, Karnataka, India Wabtec Full timeIts not just about your career or job titlexe2x80xa6 Its about who you are and the impact you will make on the world Because whether its for each other or our customers we put People First When our people come together we Expand the Possible and continuously look for ways to improve what we create and how we do it If you are constantly striving to grow ...
-
Lead IT Cybersecurity Engineer
2 weeks ago
Bengaluru, Karnataka, India Chevron Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout The Position:The Lead IT Cybersecurity Engineer is responsible for the technical design of IT cybersecurity architectural guidelines and standards, as well as the secure implementation of IT digital technologies across platforms and product lines in Chevron. The primary responsibility is to assure IT solutions are "secure by design", with a high focus...