Digital Business Relationship Manager

Role: Digital Business Relationship Manager

Location: Gurgaon, India

Full/ Part-time: Full time

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Summary:

Digital Technology BRM Leader to partner with leadership team to establish DT vision and objectives to enable BU's goals, ensure collaboration between BRMs, COEs and Shared Services teams guaranteeing strategic value delivery through programs and in compliance with Carrier organizational DT policies.

The DT BRM (CIO) is the key partner of the business stakeholders to define a digital strategy that enables P&L objectives. This role maintains business awareness about Digital policies and transformation activities that could impact daily operations.

• Role-holder needs to be a change agent in transforming Carrier India into an agile, data-led culture; inculcate cloud-first thinking through appropriate digital workplace technologies and platforms, to ensure that data and analytics solutions gain credibility and acceptance across the business.
• As a Business Partner, this role will be instrumental in envisioning, incubating and scaling up Digital-Native Business Platforms in the organization as separate business stream(s).
• Drive culture and transformation for successful implementation and adoption of change associated with digital & analytics way of working.

Key Job Responsibilities:

• Support the vision and goals through functional leadership: Study global best practices in HVAC Manufacturing industry and develop an impactful IT and product strategy in order to make technology a differentiator for the company. Identify priority areas based on internal business needs and external trends to ensure that key business initiatives are rapidly supported with the right digital strategy. Review and identify new areas of technology, align the IT team and vendors to the organization's goals and targets and create internal 'champions' for its vision and values.
• Handling change management and Business / Functional stake holders influencing and alignment from initiation of projects and guide on business benefits to Cross Functional Teams across organization.
• Create and manage IT organization with People and technology focus: Ensure the optimum staffing and skills levels for the DT function (Both Direct and or Indirect Teams) in line with service promises of the business, expansion plans, staff costs and productivity norms. Support the hiring/ outsourcing and on-boarding of high-quality staff and vendors. Drive functional capability through rigorous functional and behavioral training and certifications for the team
• Ideate and envision technology backbone : Ideation and envisioning of complete technology backbone for existing business throughput maximization both on business and consumer side
• Ideate and spearhead new product development : Own up user journeys and map technology interventions in order to create an enhanced customer experience as well as efficient functioning of user departments. Ideate and develop customer centric products within app and web domain with focus on markets across product categories in building materials; Manage and develop a robust tech stack for in-house customers includes managing internal applications as well as Customer facing Application.
• Support all DT infrastructure and systems needs arriving out of expansion: Plan for additional capacity for expansion. Design all SOPs, SLAs and processes, communicate and train on them rigorously along with Shared Services Teams. Appoint and manage systems vendor to meet their project plan deliverables and ensure a timely 'go live'.
• Lead digitization & Analytics capability development efforts across different departments to make it way of life within organization.
• Ensure data safety and Cyber security: Conduct regular audits to ensure adherence to data security policies, highlight areas of non-compliance and undertake remedial action where necessary, lead and ensure ITGC Audits are conducted and any risks mitigated from Digital Perspective.
• Established vendor governance framework by formulating relevant metrics and KPIs to improve the overall efficiency.
• Experience of Shop floor automation setup using IoT, building advanced analytics model and calculate ROI.
• Enable business growth across the value chain leveraging Industry 4.0 technologies including emerging technology solutions (Artificial Intelligence, Robotic Automation, Augmented Reality etc.) to ensure that the Carrier is proactively keeping pace with evolution in the market.

Working collaboratively on the above with shared services and COE Teams.

Critical competencies:

• Change Management: Champion the change required across Carrier to adopt and implement digital opportunities more quickly and effectively, helping make the Carrier a market leader in digital transformation.
• Business acumen: Strategic business orientation and good judgement reflected in key decisions made
• Building Team and Talent Capability Development – within DT team and cross functionally for faster adoption of new products / technologies esp. in digital and analytics
• Problem solving: Well-honed analytical and problem-solving skills. Creative, risk-taking and results oriented mindset
• Influencing: Communicates with impact. Uses tailored communication and creates authentic and trusting relationships to influence clients, especially related to organizational planning & design. Confidence in own ideas as demonstrated by experience engaging with best partners.
• Consulting: Strong consulting and facilitation skills
• Leadership: Demonstrated ability to accomplish work through others, including leading project teams. Demonstrated experience in initiating and leading change, including modeling the importance, motivating others, managing the key drivers of change, and overcoming obstacles
• Self-Management: Self-directed work style, able to work autonomously with minimal direction and deliver results with customer service skills, action-oriented, operates with sense of urgency. Demonstrated ability to prioritize and manage multiple projects simultaneously
• Flexible: Demonstrated career flexibility and adaptation skills (e.g., successful industry or company changes with minimal learning curve; cross-cultural experience and flexibility if dictated by scope of organization)
• Collaborative: Reaches across boundaries internally and externally to develop and extensive network of partnerships. Ability to manage a complex set of stakeholders
• Driving Results: Proactively seeks to improve processes and implement best in class solutions, raising quality and productivity.

Years Experience:

• 10 years

  
  

Education:

• Bachelors in Computer Science or Information Technology
• Advanced degree desired

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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