IVR Testing

Job Description: Cisco IVR DeveloperRole Overview:The Cisco IVR Developer will be responsible for designing, developing, implementing, and optimizing Interactive Voice Response (IVR) applications using Cisco technologies. This position demands expertise in Cisco Voice Portal (CVP), Java programming, and general IVR system management within complex enterprise...

Required Skills:Good knowledge of Contact Center Domain preferably 4+ years.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CXGood knowledge of Agent routing flows using Genesys, Genesys Cloud CXGood knowledge of Cyara Automation toolHands-on knowledge on automating IVR flows using Cyara Automation tool.Good knowledge of SQL queriesGood...

QA Lead (AI Products)Experience: 36 years in QA (at least 1 year leading/mentoring a small team)Domain: Conversational AI/LLM chatbots, IVR/telephony, multilingual NLP, API-first microservicesAbout the roleYoull lead the QA function for our AI-driven products - chatbots (web/app/WhatsApp), IVR voice bots, NLP services, and integrations deployed with...

Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions...

PurposeTo analyze the client requirements to develop test plans and validate the study based on the functionality. To support in manual testing of critical functionality requirements including data setup of the study for Client UAT and live implementations.Responsibilities·    Creates/executes testing scenarios and test data for studies.·    Can...

About the RoleThe Quality Assurance Tester will be responsible to work on complex projects within the Transportation industry and applies a knowledge of software testing and analysis concepts, practices and procedures.Requires experience in all phases of software development life cycle and testing methodologies. Experience should include testing of...

Roles & Responsibilities for AnalystUnderstanding and maintenance of Quality Management System.Performing the analysis as per the guidelines under supervision of Senior Analyst/ Lab manager.Instrument operation and calibration on regular interval for Analytical balance, pH meter, HPLC, LCMS, etc.Maintenance of the technical records, certificate of analysis...

We are seeking a hands-on Marketing Automation & Campaign Specialist who excels in executing multichannel campaigns, building automated workflows, and driving meaningful customer journeys. If you are passionate about crafting scalable campaigns across email, WhatsApp, SMS, IVR, and more, while using data to continuously optimize impact, this role is for you....

BackKey ResponsibilitiesPerform end-to-end testing of contact centre applications (voice, chat, email, and digital channels).Validate IVR call flows, call routing, agent desktop functionalitiesExecute functional, regression, UAT testing for contact centre platforms.Work closely with developers, product owners, and business teams to identify and resolve...

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...