Customer Care Executive

5 days ago

Mumbai, Maharashtra, India Group Name Worklinks Solutions Goa Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Role & responsibilities

Worklinks Solutions is hiring for a client

Freshers are welcomed

Good Communication skills

Contact /

  1. Customer Service Representative -(only Day shift)

will be responsible for generating and converting leads while providing exceptional service and product knowledge to customers in the insurance broking sector. This role involves managing existing leads, briefing customers on policy options, and contributing to the overall growth and success of the sales team.

  1. Admin Executive- Salary upto 3 lpa Vile Parle

  2. Manage and maintain executives calendars, appointments, and travel arrangements , travel for meeting with Executives as and when required. also be responsible for social media networking including Linkedin , Facebook, Instagram etc,

  3. Prepare, review, and organize internal and external correspondence, reports, and presentations.
  4. Handle confidential information with discretion and maintain professionalism at all times.
  5. Serve as the first point of contact between the executive and internal/external stakeholders/ vendors.

Schedule and coordinate meetings, conferences, and events, including logistics and documentation

  • Organize and maintain digital and physical filing systems for executive documents.

  • Manage expense reports, reimbursements, and budgets related to executive activities.

  • Sales ,Logistics and Operations executive Andheri Location Salary upto 3 lpa

Work closely with internal teams (sales, operations, logistics) to resolve complex issues quickly.

  • Handle all customer interactions via phone, email, chat, and social media with speed, empathy, and professionalism.
  • Manage difficult customers and challenging situations effectively, keeping the companys best interests in mind.
  • Resolve complaints and issues decisively, balancing customer satisfaction and business outcomes.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Work closely with internal teams (sales, operations, logistics) to resolve complex issues quickly.
  • Identify recurring problems and propose process improvements to prevent future issues.
  • Follow up proactively to ensure customer satisfaction and brand loyalty.
  • Always act as a protector of the brand, turning challenges into wins for the company. Handle all customer interactions via phone, email, chat, and social media with speed, empathy, and professionalism.
  • Manage difficult customers and challenging situations effectively, keeping the companys best interests in mind.
  • Resolve complaints and issues decisively, balancing customer satisfaction and business outcomes.

Preferred candidate profile

Good communication skills

Freshers are welcomed

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