Relationship Manager

2 days ago

Noida, Uttar Pradesh, India Info Edge Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Hi,

is hiring for Relationship Manager for Noida location.

Note: Matrimony experience is mandatory

Job Description:

  • Onboarding of Premium members and help them in setting up their profile
  • Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)
  • Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings
  • Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report
  • Handling escalation of the clients
  • Achieving process SLAs and MIS report generation
  • Ensuring adherence to the defined process and accuracy levels on transactions
  • Build long term relationship with the client by provide best serving experience

Required Skills:

  • Excellent verbal and written communication skills
  • Aptitude for fostering positive relationship building
  • Client handling skills
  • Customer Focus
  • Attention to detail
  • Knowledge of Indian matrimonial norms
  • Flexibility with rotational offs and rotational shifts

Desired Skills:

  • 2 year - 7 years of prior working experience in handling premium customers/large accounts within voice/inbound processes
  • Good with MS office to capture and understand customer feedback real time
  • Multi-Tasking (E-mails & Tools) and coordinating with different team.

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