Process Quality

16 hours ago

Noida, Uttar Pradesh, India Paytm Full time ₹ 3,50,000 - ₹ 6,50,000 per year

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

We are looking for a highly motivated and detail-oriented Fresher Quality Analyst to join our team. This entry-level role is perfect for a recent graduate eager to start a career in quality assurance, process improvement, and compliance within a fast-paced environment. The ideal candidate will have strong analytical skills, a passion for excellence, and the ability to quickly learn new tools and processes.

Key Responsibilities:

Audit and Monitoring: Perform daily audits by listening to calls, reviewing emails, or reading chat transcripts to ensure agents adhere to all defined company policies, process flows, and regulatory compliance standards.

Feedback and Coaching Support: Assist senior QA members in preparing and delivering effective feedback and calibration sessions with agents and team leaders to drive performance improvement.

Reporting: Accurately log all audit results, track agent performance metrics, and assist in preparing daily/weekly Quality Assurance reports for management review.

Compliance: Ensure 100% adherence to all internal guidelines and external regulatory requirements (e.g., product knowledge, script adherence, professional etiquette).

Root Cause Analysis (RCA): Participate in meetings to analyze recurring errors or failures identified through quality checks and assist in identifying the root causes of quality defects.

Documentation: Help maintain and update quality documentation, Standard Operating Procedures (SOPs), and training material based on audit findings and process changes.

Required Qualifications:

Education: Bachelor's degree in any stream (e.g., B.Com, B.A., B.Tech, or equivalent).

Experience: 0–1 year of professional experience. Fresh graduates are strongly encouraged to apply.

Skills:

Excellent written and verbal communication skills.

Strong analytical and listening skills with a keen eye for detail.

Basic proficiency in MS Office (especially Excel and PowerPoint) for data logging and reporting.

Ability to work independently and as part of a team in a goal-oriented environment.

Education: Graduation/Post Graduation

Why Join Us:

  1. A collaborative output driven program that brings cohesiveness across businesses through technology

  2. Improve the average revenue per use by increasing the cross-sell opportunities

  3. A solid 360 feedback from your peer teams on your support of their goals

  4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you.

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Process Quality

    16 hours ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. We are...

  • Process Quality

    6 hours ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    About Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.We are...

  • In-Process Quality Engineer

    4 days ago

    Noida, Uttar Pradesh, India Resistoflex Pvt. Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title / Designation: In-Process Quality EngineerDepartment: Quality Assurance, Gr Noida / NoidaPlace of Posting: Gr Noida / NoidaBrief Description:We are seeking an experienced In- Process Quality Engineer for our Gr Noida plant. This role requiresunderstanding of quality management in the Automotive/Indian Railways industry with experience inmaintaining...

  • Demand Generation Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Assurance Quality Certification Full time

    About the company:Assurance Quality Certification LLC is established as an independent certification with its main objective to safeguard life, property and environment through quality assurance and total quality management.Assurance Quality Certification LLC has been providing their value added certification services to the Government, Public and Private...

  • Tender Management

    2 days ago

    Noida, Uttar Pradesh, India Quality Austria Central Asia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionQuality Austria Central Asia Pvt Ltd is a joint venture of Quality Austria, Austria, and Peacock Global Quality Assurance, India, established in 2010. QACA is India's leading provider of assessment, testing, training, and certification-helping businesses achieve progress and profitability through continual improvement. With over 13 years...

  • Quality Engineer

    6 days ago

    Noida, Uttar Pradesh, India 2ae27797-8e08-4b35-95a0-b2819ce18cd6 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary:The Quality Engineer will be responsible for ensuring process quality as per organization and international standards. This includes overseeing inspections, developing quality processes, handling non-conformance issues, and collaborating with production and design teams to improve product quality.Location: Site V EPIP, Greater NoidaDepartment:...

  • Quality Manager

    1 week ago

    Noida, Uttar Pradesh, India IntegralEMS Pvt Ltd Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Overview: We are seeking a highly skilled and experienced Quality Manager to lead quality function in the organisation covering Incoming quality, In process quality and final quality. The role will be responsible for driving Zero defect manufacturing on the shop floor covering SMT, Backend and final assembly operations..Responsibilities:Lead and set up...

  • Process Expert

    7 hours ago

    Noida, Uttar Pradesh, India MINDTEL GLOBAL Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About The OpportunityIndustry: Contact Center & Business Process Outsourcing (BPO) — International voice and non-voice service delivery. Sector: Customer Experience, Operations & Process Excellence for global clients. This role is on-site in India and focuses on driving operational quality, SLA adherence and continuous process improvement across...

  • Process Expert

    7 hours ago

    Noida, Uttar Pradesh, India Mindtel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the OpportunityIndustry: Contact Center & Business Process Outsourcing (BPO) — International voice and non-voice service delivery. Sector: Customer Experience, Operations & Process Excellence for global clients. This role is on-site in India and focuses on driving operational quality, SLA adherence and continuous process improvement across...

  • Quality Executive

    2 weeks ago

    Noida, Uttar Pradesh, India CAE SIMULATION TRAINING PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Title: ExecutiveDepartment: Quality Assurance & Safety.Position Overview:The Quality Executive plays a critical role in ensuring the highest standards of quality across all stages of policy and process development, operation, and execution. This role involves overseeing quality assurance, Aviation Safety, Environment health safety processes, coordinating...