
Team Leader/ Sr. Team Leader Operations
2 days ago
Primary Roles Responsibilities
- Design & implement workflow processes.
- Ensure quality of Deliverables
- Interaction with clients
- Ensure timely client communication
- Ensure proper execution of projects
- Monitor the quality and provide feedback to individuals or team.
- Maintain process documents and ensure regular updates
- Ensure all updates from clients are recorded
- Ensure proper allocation of work to team members
- Ensure the Turnaround time is adhered as per SLAs
Participate in conference calls with the clients/ top management
Excellent Domain Knowledge
- Good Oral & Written Communication skills
- Good Team Handling Skills
- Excellent analytical skills
- Ability to multi-task
Prior experience in RCM Operations - AR Calling must.
Should have on paper TL/Sr. TL experience.
NOTE: SME or Process Lead profile will not be considered.
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