Consultant – ITIL

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting Applications for the role of Consultant – ITIL & .Net Developer
In this role, you will be work as a .Net Developer & SME for BPM related applications

Responsibilities

•    SME / Managerial level support for BPM (.Net) related applications

•    Ensuring services are delivered in line with the agreed service level targets.

•    Provide escalation point and give focus to addressing possible service delivery issues.

•    Identify and facilitate delivery of service improvements.

•    Ability to communicate effectively across complex and diverse group of stakeholders.

•    Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.

•    Ability and flexible to work in a virtual environment across multiple time zones

•    Flexible to work in non-standard hours in supporting global production systems

•    Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams

•    Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.

•    Should have in-depth knowledge on following .Net, SQL Server & JavaScript.

•    Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.

•    Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.

•    Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.

•    Must have experience in Supporting 24x5 mission critical environments

•    Raise incident / problem tickets as required.

•    RCA – support the provision of root cause analysis and associated problem ticket management.

•    Resolve – provide second-level support for the resolution of incidents / problem tickets.

•    Change & Release Management – support the relevant phases of the change & release management process, adhering to delivery milestones and timelines ... for example "Break / Fix" testing.

•    Provide KT to new team members.

•    Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.

•    Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.

•    Provide support during key periods of business activity, such as month, quarter, and year end activities.

•    Attend, participate and contribute in 1\:1's, team meetings, Goal Plans and Development Activities.

•    Able to demonstrate the use of problem-solving methodologies

•    Able to work within a culturally diverse environment

•    Adaptable and flexible approach to working across global business locations
Qualifications we seek in you
Minimum Qualifications

•    BE, B-Tech, BCA, MCA

•    Relevant experience in a recognized software/organization which includes, software development life cycle, software support life cycle and managed application support teams.
Preferred Qualifications/ Skills

•    ITIL qualified to foundation level or relevant support experience in an ITIL background.

•    Experience of first/second level application support.

•    Experience in the use of ITIL toolsets (Service now, JIRA, BMC Remedy)

•    Experience in Dot Net, Javascript, jQuery and SQL Server

Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.