Change Manager

4 days ago

Greater Noida, Uttar Pradesh, India Coforge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Overview

  • We are seeking a seasoned Change Manager with 3 to 7 years of hands-on experience in managing IT change processes within enterprise environments.
  • The ideal candidate will possess deep expertise in ITIL v4 change management practices, demonstrate strong stakeholder management skills, and ensure minimal risk and disruption during change implementation.
  • The Change Manager will play a key role in governing, coordinating, and continuously improving the Change Management process, ensuring that all changes are assessed, approved, implemented, and reviewed efficiently.

Key Responsibilities

  • Oversee the end-to-end Change Management process in alignment with ITIL v4 best practices.
  • Conduct Change Advisory Board (CAB) meetings and ensure proper review and approval of all RFCs (Requests for Change).
  • Evaluate the impact, risk, and benefits of proposed changes and ensure proper categorization and prioritization (Standard, Normal, Emergency).
  • Collaborate with Service Owners, Technical Leads, and Project Managers to plan and schedule changes effectively. Monitor and ensure adherence to SLAs for change assessment, approval, and closure.
  • Maintain accurate change records and produce reports/metrics for management review and continuous improvement.
  • Ensure compliance with organizational policies, audit requirements, and regulatory standards.
  • Drive Post-Implementation Reviews (PIRs) and identify improvement opportunities to reduce change-related incidents.
  • Partner with Problem and Incident Management teams to analyze and mitigate change-induced issues.
  • Contribute to process optimization, automation, and governance initiatives across ITSM domains.

Required Qualifications & Skills-

  • Bachelor's degree in information technology, Computer Science, or related discipline.
  • 3-7 years of experience in Change Management within IT infrastructure or application environments.
  • ITIL v4 Foundation Certification (mandatory).
  • Proven experience in using ITSM tools such as ServiceNow, BMC Helix, or similar platforms.
  • Strong understanding of ITIL processes especially Change, Incident, Problem and Release Management.
  • Excellent analytical, organizational, and communication skills.

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