Senior Customer Support Executive

1 day ago

Nagercoil, Tamil Nadu, India Neolife Education Full time ₹ 1,56,000 - ₹ 2,16,000 per year

We are looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.

SCOPE

  • Direct interaction with the customer on phone and other medium to provide timely and quick resolution within defined SLA.
  • Build rapport with customers by addressing their questions and providing accurate information about our services.
  • Assist customers in understanding the benefits and terms of our Software Products.

Customer Outreach:

  • Make Inbound / outbound calls to prospective and existing clients to support about the query regarding Software.
  • Follow up on leads and inquiries generated through marketing campaigns.

Work Experience

  • 0 to 2 years of technical support experience.

Knowledge, Skills and Abilities

  • Excellent analytical and investigative skills in terms of approaching a problem.
  • Quick to learn product team operations, having an ERP background is an added advantage.
  • Good business acumen.
  • Should be able to explain operational procedures clearly to the customers.
  • Excellent communication and interpersonal skills. Should be able to drive team results collaboratively.
  • Should have strong experience in technical support roles.
  • Good logical skills, basic programming knowledge is an added advantage.
  • Should have successfully handled customer escalations in the past.
  • Familiarity with Cloud technology basics is an added advantage.
  • Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands..

Languages Known: Tamil / English / Hindi

Job Type: Full-time

Pay: ₹13, ₹18,000.00 per month

Work Location: In person

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