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Customer Relationship Management Executive

3 weeks ago

Nagercoil, Tamil Nadu, India SM Marains Full time

Company Description

SM Marains Advances Gearboxs India Pvt Ltd is a distinguished leader in marine engineering solutions with over six decades of expertise. Established in 1962 and headquartered in Nagercoil, Tamil Nadu, the company is renowned for its dedication to the marine fishing sector. With its rich history of innovation and service, SM Marains has earned a trusted reputation as a standout in the industry. The company continues to uphold its legacy of excellence while driving advancements in marine engineering solutions.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Executive located in Nagercoil The executive will be responsible for building and nurturing customer relationships, improving customer retention, enhancing customer experiences, and analyzing customer needs and trends. The role involves close collaboration with the sales team to support client engagement strategies and ensure seamless customer satisfaction.

Responsibilities:

  • Manage and maintain the company's CRM database Input and update customer information accurately
  • Generate reports and analyze customer data Provide support to sales and marketing teams
  • Handle customer inquiries and resolve issues promptly
  • Collaborate with other departments to improve customer experience

Qualifications:

  • Excellent communication skills in
    Hindi
  • Strong analytical and problem-solving abilities
  • Attention to detail and data accuracy