Service Coordinator

1 week ago

Pimpri, Maharashtra, India NIHVA Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Job Title: Service Coordinator

Department: Customer Service / After-Sales / Service Operations

Location: Pimpri-Chinchwad, Pune

Reporting To: Service Manager / Operations Head

Company: Nihva Technologies Pvt Ltd

Main Function of the Job

To coordinate and manage all service-related activities, including scheduling service visits, handling customer complaints, ensuring timely resolutions, and supporting the service team for smooth operations.

Key Responsibilities / Scope of Work

  • Coordinate with customers to schedule service visits, installations, and breakdown support.
  • Assign service tasks to field technicians or engineers and ensure timely job completion.
  • Maintain and update service logs, reports, and customer records.
  • Act as the primary point of contact between customers and the service team.
  • Track and follow up on open service requests, pending parts, or unresolved issues.
  • Ensure timely communication and documentation of all service-related updates.
  • Handle customer complaints and escalate issues when needed to ensure resolution.
  • Coordinate with the spares, logistics, and purchase team for timely availability of parts.
  • Prepare and share service performance reports with management.
  • Support warranty and AMC (Annual Maintenance Contract) service tracking.

Required Qualifications

  • Diploma / Bachelor's Degree in Engineering (Mechanical / Electrical preferred) or any relevant field.
  • Proficient in MS Office, email handling, and service management software.
  • Good communication in English, Hindi, and local language.

Required Experience

  • 2 to 5 years of experience in service coordination, customer support, or technical operations.
  • Experience in automation, industrial equipment, or machinery servicing is preferred.

Key Skills & Competencies

  • Strong communication and coordination skills
  • Ability to multitask and prioritize tasks
  • Problem-solving and customer-focused mindset
  • Attention to detail and good in documentation/reporting
  • Team player with a proactive attitude

Job Types: Full-time, Permanent

Pay: ₹250, ₹350,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Experience:

  • Service Coordinator : 2 years (Required)
  • Automation Industries : 2 years (Required)

Work Location: In person

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