Customer Support Executive

1 week ago

Surendranagar, India Flavaroma Flavours and Fragrances Full time ₹ 2,00,000 - ₹ 4,00,000 per year
Key Responsibilities: Customer Inquiries and Support:
  • Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.
  • Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.
Sales Order Processing Assistance:
  • Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.
  • Develop and maintain order status forms to track order progress from placement to delivery.
Documentation Handling and Accuracy:
  • Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
  • Maintain organized records of all sales documentation for easy retrieval and reference.
Account and Item Master Creation:
  • Create and maintain account master records for new customers and vendors.
  • Establish item master records for new products, ensuring accuracy and completeness.
Sample Invoice Generation:
  • Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
Team Coordination and Support:
  • Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
  • Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.


Qualifications: 1.Education:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
2.Experience:
  • Minimum of 1-3 years of experience in customer support, sales order management, or a similar role.
  • Previous experience in sales order management or documentation handling is a plus.
3.Skills and Abilities:
  • Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
  • Proficiency in using CRM software, Microsoft Office Suite (Excel, Word, Outlook), and other customer support tools.
  • Ability to handle challenging customer situations calmly and professionally.
4.Other Requirements:
  • Knowledge of sales order processing and inventory management systems.
  • Familiarity with regulatory requirements for sales documentation and E-way bills.

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