
Customer Support Executive
7 days ago
**Job Title: Customer Support Executive**
**Customer Inquiries and Support**:
- Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.
**Sales Order Processing Assistance**:
- Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.
- Develop and maintain order status forms to track order progress from placement to delivery.
**Documentation Handling and Accuracy**:
- Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
- Maintain organized records of all sales documentation for easy retrieval and reference.
**Account and Item Master Creation**:
- Create and maintain account master records for new customers and vendors.
- Establish item master records for new products, ensuring accuracy and completeness.
**Sample Invoice Generation**:
- Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
**Team Coordination and Support**:
- Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
- Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,645.61 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Weekend only
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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