Customer Support Executive

4 days ago

Surendranagar, India Flavaroma Flavours & Fragrances Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Location**: Surendranagar

**Company Description**:
Flavaroma is a renowned industry leader in the production of high-quality Flavours, Fragrances, and Natural Essential Oils. Committed to excellence and customer satisfaction, we have established a global presence in the market. As part of our expansion, we are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive in Surendranagar. This role offers the opportunity to work with premium products and play a key role in ensuring customer satisfaction and retention.

**Key Responsibilities**:

- Respond promptly and professionally to customer questions, concerns, and complaints, striving to exceed their expectations.
- Identify and troubleshoot customer issues, providing accurate and timely resolutions or escalating complex issues to the appropriate teams.
- Build strong relationships with customers by understanding their needs and offering personalised solutions and recommendations.
- Process orders, returns, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures.
- Proactively follow up with customers to ensure satisfaction and gather feedback to identify areas for improvement.
- Develop and maintain order status forms to track order progress from placement to delivery.
- Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
- Maintain organised records of all sales documentation for easy retrieval and reference.
- Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
- Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
- Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,645.61 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend only

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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