Conversion Analyst

Conversational AI Engineer (Kore experience as mandatory)location: HyderabadPosition OverviewThe Conversational AI Engineer will play a key role in designing, developing, and maintaining intelligent call flows on the platform to automate and enhance the experience of callers into the Zelis contact center. This role will focus on translating business...

PeopleSoft to Workday Data Conversion Technical Lead Job summary The PeopleSoft to Workday Data Conversion Technical Lead will be responsible for the technical design, development, and execution of the data migration from PeopleSoft to Workday. This hands-on role requires deep technical expertise in both PeopleSoft and Workday data structures and tools....

Job summary The PeopleSoft to Workday Data Conversion Technical Lead will be responsible for the technical design, development, and execution of the data migration from PeopleSoft to Workday. This hands-on role requires deep technical expertise in both PeopleSoft and Workday data structures and tools. The lead will manage the technical conversion team,...

Role & ResponsibilitiesWork and manage CRM and ERP Projects as Business Analyst / Functional ConsultantPrepare project documents like process flow, BRD, FRD, Test scenarios etcHelp in testing of the applicationsTrain the userProject coordinationWork on Declarative Customization, Administration, Business analysisWork on projects as senior business analyst...

Job Title: Data Analyst (OTT / Digital Media)Location: Hyderabad, India (Work From Office)Experience: 3+ years (OTT preferred, gaming experience also considered)About Chai Shots:Chai Shots is a regional micro drama vertical OTT app, on a mission to build something fresh in the OTT space, delivering great content and immersive experiences, right from the...

The Chat Quality Analyst & Training Executive is a dual-role position responsible for monitoring and improving the quality of chat-based sales conversations while also training and developing sales teams. The role ensures agents consistently deliver high-quality customer interactions, follow sales processes, and achieve maximum conversion rates. This...

Position Summary:We are looking for an IT Analyst with experience on Oracle OTM/GTM Cloud at our Global Shared Services Office at Hyderabad. This position is responsible to · Support and maintain the existing OTM/GTM cloud Production environment· Help with testing Quarterly updates from Oracle and rolling out new features· Identify business requirements...

Your mission will be to deeply understand the needs of Indian customers and help your team to focus on solving their most critical problems.The focus of this team is to ensure that customers in India use Wise in the most seamless, cost-effective, convenient, and fast way. The goal for you, in this role will be to focus on and impact parts of our product that...

Job Summary:We are looking for a detail-oriented Sales Quality Analyst to evaluate and enhance the performance of our telesales team. The ideal candidate will monitor sales calls, assess communication quality, ensure compliance with company standards, and provide actionable feedback to improve conversion rates and customer satisfaction.Key...

What you BringPrevious 8-12 years of experience delivering and managing large scale technical contact center implementations.Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACDKnowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite...