Team Lead

3 days ago

Mohali, Punjab, India Impetus Career Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Company

We are a leading organization in the customer support industry, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence. We foster a collaborative and inclusive culture that values teamwork and professional growth.

About the Role

We are seeking a Team Leader in Customer Support with experience in the International Voice process for our Mohali location. The ideal candidate will have at least 3 years of experience in team handling and will be responsible for leading a team to deliver outstanding customer service.

Responsibilities

  • Lead and manage a team of customer support representatives.
  • Ensure the team meets performance targets and delivers high-quality service.
  • Provide training and support to team members.
  • Monitor and evaluate team performance, providing feedback and coaching.
  • Handle escalated customer issues and resolve them effectively.
  • Collaborate with other departments to improve processes and customer experience.

Qualifications

  • Bachelor's degree or equivalent experience.
  • At least 5 years of experience in a customer support role.
  • Proven experience in team management.

Required Skills

  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Ability to work in a fast-paced environment.
  • Problem-solving skills and customer-focused mindset.

Preferred Skills

  • Experience in the International Voice process.
  • Familiarity with customer support software and tools.
  • Multilingual abilities are a plus.

Pay range and compensation package

The compensation package will be competitive and commensurate with experience.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

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