
Team Lead
2 days ago
About the Company
We are a leading organization in the customer support industry, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence. We foster a collaborative and inclusive culture that values teamwork and professional growth.
About the Role
We are seeking a Team Leader in Customer Support with experience in the International Voice process for our Mohali location. The ideal candidate will have at least 3 years of experience in team handling and will be responsible for leading a team to deliver outstanding customer service.
Responsibilities
- Lead and manage a team of customer support representatives.
- Ensure the team meets performance targets and delivers high-quality service.
- Provide training and support to team members.
- Monitor and evaluate team performance, providing feedback and coaching.
- Handle escalated customer issues and resolve them effectively.
- Collaborate with other departments to improve processes and customer experience.
Qualifications
- Bachelor's degree or equivalent experience.
- At least 5 years of experience in a customer support role.
- Proven experience in team management.
Required Skills
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to work in a fast-paced environment.
- Problem-solving skills and customer-focused mindset.
Preferred Skills
- Experience in the International Voice process.
- Familiarity with customer support software and tools.
- Multilingual abilities are a plus.
Pay range and compensation package
The compensation package will be competitive and commensurate with experience.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
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