Associate consultant

13 hours ago

Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description
# **Associate Consultant** ### Job Summary - **Location:** Noida - **Project Role:** Associate Consultant - **Qualification:** B-Tech - **Experience:** 4.5-8 Years - **Skills:** Citrix NetScaler - **No. of Positions:** 1 ### To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. Provide support for on-call escalations or L3 level support and handle incident and problem management. Work on value-adding activities such as updating and managing the knowledge base, training freshers, coaching analysts, and conducting interviews or participation in hiring drives. Adhere to quality standards, regulatory requirements, and company policies. Ensure positive customer experience and CSAT through First Call Resolution and minimize rejected resolutions or Reopen Cases. Participate or contribute to EN business in the creation of proposals to drive Service Improvement Plans.

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