Support Coordinator

3 days ago

Dombivli Navi Mumbai Thane, India Genxhire Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  1. Calls & SLA Management

* Monitor and manage service level agreements (SLAs) related to calls.

* Ensure timely response and resolution of customer queries.

  1. Resource Management

* Oversee team leave schedules and align resources as per policy.

* Coordinate with engineering teams for smooth operational support.

  1. Incident Management

* Log, track, and resolve incidents efficiently.

* Collaborate with teams to ensure swift and effective resolutions.

  1. Scheduled Activities

* Plan and execute scheduled maintenance or service activities.

* Ensure proper documentation and communication of all planned activities.

  1. Documentation

* Prepare and maintain project documentation, including reports, presentations, and plans.

* Keep records organized and accessible for stakeholders.

  1. Administrative Support

* Schedule and organize meetings, prepare agendas, and take meeting minutes.

* Maintain project files and other administrative records.

  1. Project Planning & Tracking

* Assist in developing project plans and schedules.

* Track deliverables, monitor progress, and ensure adherence to deadlines and budgets.

  1. Communication

* Act as the primary liaison between teams, management, and stakeholders.

* Provide regular project status updates and facilitate effective information flow.

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