Support Coordinator

2 weeks ago

Thane, India Kemar Port Automation Pvt ltd Full time

**Job Title**: Support Co-ordinator

**Department**:Backoffice

**Company Name**: Kemar Port Automation Pvt Ltd

**Experience**:2 to 4 years

**Salary Range**: 2.4 to 3 Lpa

**Location**:Thane

**Date of Availability**: Immediate/15 days preferred

**About Us**:
Kemar provides solutions to meet the complex needs of ports, agencies and businesses. From powerful Automation systems to supporting consultancy services and projects management - our solutions help you save time, reduce risks and get more out of your business. Whether you are a SMB, SME or a Large Enterprise, we can make sure you have the right solutions for your organization for success.

**Job Overview**:
**Key Responsibilities**:

- Act as a central point of contact for customer support-related activities.
- Coordinate support efforts to address customer issues and inquiries promptly and effectively.
- Collaborate with support teams to ensure a high level of customer satisfaction.
- Maintain clear and open communication channels between project teams, support teams, and other relevant stakeholders.
- Collaborate with project managers to ensure effective planning, execution, and completion of projects.
- Facilitate communication and coordination among project and support team members to enhance productivity.
- Document project and support processes, ensuring that all relevant information is readily available to team members.
- Identify and address any issues or challenges that may arise during project execution or customer support activities.
- Proven 2 to 4 years of experience in support and project coordination role.
- Bachelor’s degree preferred in any field.
- Good communication skills for effective collaboration and client interactions.
- Problem-solving ability to address challenges during system implementation.
- Team collaboration skills to work effectively with colleagues.
- Customer service orientation for addressing customers’ needs and ensuring satisfaction.

**Benefits Offered**:

- Health Insurance
- Cover under compliance
- Professional Development
- Team Building Events

**How to Apply**:
Phone Number: 8828802592

Pay: ₹16,832.73 - ₹20,641.84 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Weekend only

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Thane, Maharashtra (required)

Ability to Relocate:

- Thane, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8828802592

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