IT Technology Services Senior Specialist

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

• Lead and execute complex technical projects with evolving requirements, ensuring timely delivery and measurable outcomes.
• Analyse operational challenges, identify root causes, and develop scalable automation or process improvements to enhance efficiency.
• Utilize AI/ML-based tools and frameworks to automate repetitive tasks, accelerate decision-making, and drive intelligent operations.
• Build and maintain automation workflows, decision frameworks, and monitoring mechanisms to improve operational reliability.
• Collaborate with cross-functional teams to translate business problems into technical solutions and support their adoption in operations.
• Identify system performance patterns, anomalies, and trends to proactively mitigate risks and optimize workflows.
• Establish clear KPIs, reliability indicators, and quality benchmarks to evaluate project and solution effectiveness.
• Continuously explore opportunities to simplify complex processes, reduce manual intervention, and enhance service stability.

What you bring

• Bachelor's or master's degree in computer science, Software Engineering, Information Technology, or equivalent work experience.
• 8+ years of experience with strong background in SAP technologies, with hands-on experience in BASIS operations (SAP NetWeaver certification preferred).
• Solid understanding of system administration, infrastructure concepts, networking, and platform security.
• Experience working with AI/ML tools, data-driven automation platforms, or intelligent decision frameworks.
• Proficiency in automation and scripting using Python, Shell, Ansible, or similar tools.
• Strong analytical and problem-solving skills, with the ability to work through complex, ambiguous technical scenarios.
• Excellent communication and stakeholder management skills, with a proven ability to drive cross-team alignment.
• Experience with cloud environments such as AWS, Azure, or GCP is an advantage.
• Exposure to DevOps practices, continuous improvement methodologies, or automated testing frameworks is desirable

Where you belong

The Automation Reliability Engineering team within SAP Enterprise Cloud Services is responsible for driving high-impact technology initiatives that enhance operational efficiency, system reliability, and user experience. In this role, you will lead end-to-end delivery of complex technical projects, translate ambiguous requirements into actionable solutions, and ensure consistent execution in dynamic environments. The position requires a strong automation-first mindset, with the ability to leverage modern tools—including AI-driven capabilities—to streamline processes, reduce manual effort, and improve delivery outcomes.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid