IT Technology Services Senior Specialist

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

• You will be responsible for ensuring high-quality day-to-day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs.
• You will provide advanced technical expertise in database technologies—particularly HANA—while supporting HANA/ASE/MSSQL environments.
• You will handle major incidents, troubleshoot service failures, manage downtime scenarios, and also working on customer's landscape to bring the performance stability to their landscape
• You will collaborate across teams to streamline processes, enhance automation, and deliver proactive operations services along with effective alert-reduction programs.
• Your work will directly impact safeguarding system reliability through proactive monitoring, incident management, and comprehensive root-cause analysis.
• You will manage and prevent escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction. Also perform a thorough root cause analyses and deliver corrective and preventive action plans for outages and performance issues.

What you'll bring

• 10 years of experience in Technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in HANA
• Demonstrated ability to diagnose system issues effectively using logs, traces, and alert outputs, supported by strong analytical and troubleshooting skills and a proactive problem-solving mindset.
• You will bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Experience implementing preventive measures and stabilizing complex SAP environments to ensure consistent performance and reliability. A solid understanding of Linux/Unix and networking fundamentals further strengthens your technical foundation.
• Additionally, you bring experience in problem management and structured root-cause analysis methodologies, enabling you to drive continuous improvement and long-term operational stability..

Where you belong

• RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers cloud transformation.
• It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP.
• Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP's own datacentres, IaaS Hyperscalers, SAP Premium Suppliers or in customers' own existing datacentres.
• Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP's private cloud offering.
• The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers' end-to-end delivery and operation model, during the customer's cloud transformation journey.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid