Client Success Manager-

2 days ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year


Job Description:

We are having an urgent opening for the position of Client Success Manager for a reputed company in the Luxury Interior Design Industry at Mumbai (Marine Drive) Location.

Key Responsibilites:

  • Ultra-luxury sales opportunity to source and serve HNI and ultra-HNI clients with luxury marketing initiatives and acquaint them with the global standards of design that DQ has to offer.
  • Identify business opportunities by researching prospects through events, shows, cold calling, brand collaborations with luxury car brands, iconic residential projects, high-end consumer brands, and other avenues.
  • Arrange and attend meetings with lead designers, architects and clients and assist them in understanding our Design Philosophy and what we can deliver
  • Give and arrange tours of the gallery; collaborate to the client, taking notes on what their preferences are; share internally, create a client profile, and assist and expedite commercial conversations
  • Conceptualize and execute events and customer-engaging activities and constantly work on innovative ideas to generate leads via web-based and direct sales channels
  • Research the industry trends and provide constant inputs on how to make the brand have a strong presence in the market
  • Maintain a record of all activities and meetings done on a daily basis in a daily reporting format in a systematic way so that it can be pivoted for follow-ups and analytics at any given time.
  • Database could be of clients, partners, homeowners, commercial establishments, or any other consultant and share it with management regularly

Candiate's Profile:

  • Good Exposure or interest in luxury hospitality sales, or luxury holiday sales, Tourism, high-end wedding planning, Premium private banking sales.
  • Excellent customer handling skills, proven record in handling Ultra HNI and HNI clients
  • Ability, efficiency and exposure of luxury marketing, high-end sales in addition to luxury design
  • Excellent verbal and written communication, excellent sales pitching and presentation skills via physical and virtual mediums
  • Ability to solve problems creatively.
  • 3-7 years' experience as an individual contributor in a luxury brand or luxury sales or bespoke sale, luxury design
  • MBA from a premium institute or foreign university. Work experience with a luxury brand in direct sales or the strategy teams

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