
ORM Executive
3 days ago
Greetings
Zurich Kotak General Insurnace is Hiring for ORM Executive
Role & responsibilities
- Track brand mentions across social media, review platforms, forums, and news outlets using our tool social listening software (Sprinkler)
- Respond to reviews, comments, and queries in a timely and professional manner to foster positive engagement
- Act swiftly during PR crises or negative publicity, developing and executing communication strategies to mitigate impact
- Analyze sentiment and feedback trends to provide actionable insights to management
- Work closely with internal teams to align messaging and reputation strategies.
- Close customer issues timely and improve Social Media NPS
- Develop strategies to improve brand rating and sentiments
- Prepare dashboards / reports
Preferred candidate profile
- At least 1yr experience in General Insurance
Interested candidates can reach out to me on
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