Centre Head

Key Responsibilities:

Strategic

1. Prepare performance standards for the centres in collaboration with the Cluster heads and the Corporate in line with strategic plans of the organization

2. Conduct regular analysis in centres, identify trends and collaborate with the Corporate Medical & Quality team to ensure appropriate action plans at put in place .

Operational :

* Devise and implement action plans for achievement of financial targets of the center

* Strengthen the relationships with existing surgeons through constant doctor engagement initiatives to ensure long lasting relationships.

* Build new business relationships with doctors/facilitators etc., thus contributing to increase in the revenues of the center.

*. Assist and coordinate with the centres level sales team in establishing CFS brand in the locality/area/city through various sales (BTL) and marketing campaigns (ATL)

*. Ensure implementation & supervision of business lead capturing & conversions

&. Focus on continuously enhancing Patients experience through interactions and involvement to determine expectations

*. Prepare and maintain effective scheduling and availability of resources to ensure on time surgeries and ensure efficient procedures in billing are being followed

*. Ensure timely, accurate and legible documentation is maintained by clinical & non clinical team

*. Ensure pre & post-surgical nursing care is of highest quality by continuous assistance, training and monitoring

*. Ensure that ethical medical practice is followed at all times at the center

*. Coordinate with the medical directors and ensure that all clinical policies and procedures within the Center meets the requirements of State/Local rules & regulations and other licensing or accrediting bodies *. Conduct periodic clinical and medical reviews along with the Medical Directors and ensure timely execution of the initiatives/followup activities

*. Ensure maintenance of highest standards of hygiene and cleanliness in order to achieve least number of hospital acquired infections

*. Ensure that Bio Medical Waste management system is in place according to standards

*. Ensure compliance on Statutory Guidelines in consultation with corporate team

*. Interact with patients and attendants and build lasting relationships

*. Maintain an efficient patient feedback and response system to gather feedback and respond to problems in a timely manner and ensure resolution.

*. Oversee procurement, materials management and inventory management and ensure cost effectiveness, timely submission of bills

*. Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring Fixed costs, variable costs, overheads etc.

*. Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes (implement easy retrieval mechanism)

*. Act as an escalation point for all operational issues related to the facility and take suitable action by interfacing with the concerned stakeholders

*. Manage medico-legal cases and represent the center to legal bodies wherever necessary .

Financial & Billing :

* Ensure for billing done with accurate packages with coordination of centralize billing team.

*. Ensure to dispatch all credit bills within next day of billing (CGHS/ECHS/PSUs/TPA etc.) timely for submission.

*. Ensure to upload all CGHS/CAPF/ECHS/AYUSHMAN BHARAT bills upload on portal (NHA/ UTI) within timeline.

*. Ensure to provide DAS report on time daily basis

*. Coordinate with Centralize billing team for clearance all IPD hold bills same day which is objected by Centralize billing team and provide sufficient document / approvals (discount approval / corrected TPA approvals etc.) to close the bills .

*. Verify all OP/IP refund case and cancellation of bills

*. Ensure to deposit daily hospital cash collection in bank on time

*. Share all accurate current packages tariff sheet with their concern staff of centres (Front office / Billing Staff and counselling staff).

Ensure allocation of responsibility of equipment/assets to the end users, while maintaining own responsibility for all assets, so as to help in proper maintenance of equipment. Ensure proper documentation of the same in coordination with BME team.

*. Coordinate with BME team for training of new staff and/or new equipment. Ensure proper documentation of the same in coordination with BME team.

*. Ensure compliance to SOPs for equipment maintenance, both preventive and breakdown, as laid down and as revised from time to time. Ensure proper documentation of the same in coordination with BME team.

*. Monitor equipment utilization and help identify under-utilized assets, so that appropriate decisions may be taken.

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