Client Specialist

2 days ago


Chennai, Tamil Nadu, India VySystems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role: Client Engagement Executive

Location: Valasaravakkam

Experience: 1 year – 4 years ( Excellent communication skills are welcome)

Shift Timing: 10AM - 7PM

Preference: Immediate joiners preferred

Interested candidates can contact

Responsibilities

Build and maintain client relationships

  • Act as the primary point of contact for assigned clients
  • Maintain regular communication via calls, emails, and meetings

Understand client needs

  • Gather requirements, business goals, and expectations
  • Suggest suitable products/services based on client needs

Client servicing & support

  • Handle client queries, issues, and escalations promptly
  • Coordinate with internal teams (sales, operations, finance, etc.) to resolve problems

Account management

  • Monitor client account status, renewals, and ongoing projects
  • Ensure timely delivery of services as per agreed timelines and SLAs

Upselling & cross-selling

  • Identify opportunities to upsell or cross-sell additional services
  • Share proposals, quotations, and follow up for closures

Performance tracking & reporting

  • Track client satisfaction and feedback
  • Prepare regular reports on client activities, revenue, and retention

Retention & relationship growth

  • Work on client retention strategies
  • Strengthen long-term relationships and improve client loyalty

Documentation

  • Maintain accurate records of client interactions, meetings, and agreements in CRM
  • Update client data regularly


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