Client Specialist
2 days ago
Role: Client Engagement Executive
Location: Valasaravakkam
Experience: 1 year – 4 years ( Excellent communication skills are welcome)
Shift Timing: 10AM - 7PM
Preference: Immediate joiners preferred
Interested candidates can contact
Responsibilities
Build and maintain client relationships
- Act as the primary point of contact for assigned clients
- Maintain regular communication via calls, emails, and meetings
Understand client needs
- Gather requirements, business goals, and expectations
- Suggest suitable products/services based on client needs
Client servicing & support
- Handle client queries, issues, and escalations promptly
- Coordinate with internal teams (sales, operations, finance, etc.) to resolve problems
Account management
- Monitor client account status, renewals, and ongoing projects
- Ensure timely delivery of services as per agreed timelines and SLAs
Upselling & cross-selling
- Identify opportunities to upsell or cross-sell additional services
- Share proposals, quotations, and follow up for closures
Performance tracking & reporting
- Track client satisfaction and feedback
- Prepare regular reports on client activities, revenue, and retention
Retention & relationship growth
- Work on client retention strategies
- Strengthen long-term relationships and improve client loyalty
Documentation
- Maintain accurate records of client interactions, meetings, and agreements in CRM
- Update client data regularly
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