CRM Executive

2 weeks ago

Noida, Uttar Pradesh, India Panchsheel Buildtech Full time ₹ 5,00,000 - ₹ 10,00,000 per year

We are seeking an experienced and results-driven Customer Relationship Officer (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring timely delivery of apartments.

Responsibilities:

  • Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
  • Handling the bookings, login in CRM.
  • Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
  • Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
  • Issuing Payment Receipts, demand letters and reminders accordingly.
  • Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
  • Follow- ups for Buyer s Agreements etc.
  • Preparation of Company MIS DSR.
  • Maintaining Files and Documents Records.
  • Handling post sales query through emails and calls.
  • Co- ordination with the sales team.
  • Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).
  • Completing fit out/final Possession process with Customer Satisfaction.
  • Upselling and Cross Selling to existing customer base.

Desired Skills and Experience:-

  • Candidate must be presentable and good communication skills.
  • Male/ Female both can apply.
  • Preferred only Real Estate Industry with the experience of residential/ commercial project.
  • Good knowledge of CRM procedures of real estate.
  • Very Good business communication skills in English & Hindi.
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude.
  • Working knowledge of MS Office , advance Excel.

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