IT Support Voice Process
14 hours ago
We are hiring IT Support – Voice Process Executives for our Gurgaon office. The role involves providing technical assistance and troubleshooting support to clients via voice calls. Candidates should have excellent communication skills and a passion for delivering customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound support calls for IT-related issues.
- Troubleshoot technical problems and provide step-by-step solutions.
- Escalate unresolved issues to higher support levels.
- Ensure timely and accurate resolution of queries.
- Maintain call logs and prepare support documentation.
Requirements:
- Minimum 6 months of experience in IT Support / Technical Voice Process.
- Excellent spoken English and communication skills.
- Strong problem-solving and analytical abilities.
- Willingness to work in US Shift (Night Shift).
Perks & Benefits:
- Cab facility available for pick-up and drop.
- 5 Days Working (Weekend Off).
- Attractive salary package with growth opportunities.
Job Type: Full-time
Pay: ₹10, ₹35,297.38 per month
Benefits:
- Paid sick time
- Provident Fund
Experience:
- IT support: 1 year (Required)
- International voice process: 1 year (Required)
Work Location: In person
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