IT Support Voice Process

14 hours ago


Gurgaon, Haryana, India Asv Consulting Services Pvt Ltd Full time ₹ 1,20,000 - ₹ 4,20,000 per year

We are hiring IT Support – Voice Process Executives for our Gurgaon office. The role involves providing technical assistance and troubleshooting support to clients via voice calls. Candidates should have excellent communication skills and a passion for delivering customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound support calls for IT-related issues.
  • Troubleshoot technical problems and provide step-by-step solutions.
  • Escalate unresolved issues to higher support levels.
  • Ensure timely and accurate resolution of queries.
  • Maintain call logs and prepare support documentation.

Requirements:

  • Minimum 6 months of experience in IT Support / Technical Voice Process.
  • Excellent spoken English and communication skills.
  • Strong problem-solving and analytical abilities.
  • Willingness to work in US Shift (Night Shift).

Perks & Benefits:

  • Cab facility available for pick-up and drop.
  • 5 Days Working (Weekend Off).
  • Attractive salary package with growth opportunities.

Job Type: Full-time

Pay: ₹10, ₹35,297.38 per month

Benefits:

  • Paid sick time
  • Provident Fund

Experience:

  • IT support: 1 year (Required)
  • International voice process: 1 year (Required)

Work Location: In person



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