Desktop Support
7 days ago
Roles and responsibilities:
User onboarding/offboarding: account creation, Outlook setup, VPN access, device preparation.
Install and configure Windows, Mac, Linux OS; user data backup/restore.
Dispatch and track laptops via transport partners/courier; recollect and inspect returned devices.
Coordinate repairs, replacements, and procurement with vendors.
Manage Microsoft 365 (Exchange Admin Center) for user/mailbox lifecycle.
Administer Active Directory and Group Policy.
Configure and maintain VPN connections for secure access.
Provide remote/onsite desktop support and troubleshoot IT hardware/software issues.
Manage IT asset inventory and software subscriptions.
Monitor endpoint protection (preferred: CrowdStrike) and apply security policies.
Record, prioritize, and resolve IT support tickets; maintain clear user communication.
Generate IT asset, ticketing, and vendor reports for management review.
Support ISO/ITSM processes and compliance documentation.
Coordinate with vendors/partners for procurement, repairs, and logistics.
Skills required:
5 years of IT support / system admin experience.
OS installation and troubleshooting (Windows, Mac, Linux).
Microsoft 365, Exchange Admin Center, Outlook configuration.
VPN setup, Active Directory, Group Policy management.
Endpoint security management (preferred: CrowdStrike).
Hardware diagnostics, repair, vendor coordination.
Asset lifecycle tracking, inventory management.
Cloud environment knowledge (AWS, Azure, GCP).
Strong communication, documentation, and reporting skills.
Bachelor/Degree is mandatory
Additional Information-
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