Technical Support Engineer

1 week ago

Chennai Thrissur, India Petpooja Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Can visit our Restaurant Partners in the Field.
  • Provide service and customer support during field visits.
  • Install our POS software in their System / Device.
  • Give training about our product to our client.
  • Diagnose errors or technical problems and determine proper solutions to resolve their queries.
  • Build positive relationships with customers.
  • Research and identify solutions to software and hardware issues.
  • Understand the Root Cause for the ongoing problem.
  • Ensure all issues are properly logged.

Additional Qualification and Skills:

  • Experience with remote desktop applications and help desk software along with different OS environments like Windows/Linux/Mac OS.
  • Software Installation and Training.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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