Success Manager

SUCCESS MANAGER

JOB DESCRIPTION

Profile:

The Success Manager is responsible for ensuring consistent and high-quality implementation of the academic program, effective use of technology platforms (LMS & ERP), and smooth functioning of school processes. Through fortnightly school visits, the Success Manager conducts audits, provides feedback, facilitates training, and ensures alignment with the organization's learning framework and policies
.

Key Responsibilities

1. Academic Implementation & Student Learning Support:

· Monitor how effectively teaching and learning practices are being implemented in classrooms.

·  Support teachers in achieving learning goals and maintaining quality academic standards.

· Observe and review student work to ensure consistent progress in key skill areas such as literacy, numeracy, and comprehension.

· Ensure academic activities, assignments, and assessments are purposeful, timely, and aligned with the curriculum.

· Promote and oversee initiatives that contribute to students' overall development — including creative expression, values education, and emotional well-being.

·  Encourage the effective use of learning resources and teaching aids to enhance engagement and understanding.

2. Technology Integration & Digital Practices:

· Facilitate and monitor the effective adoption of digital learning platforms and school management systems among staff and students.

· Support teachers and school teams in using technology for lesson delivery, planning, and student engagement.

· Help ensure regular and timely administration of assessments, and accurate recording of student progress through digital systems.

· Encourage the use of technology tools for differentiated instruction, remedial support, and data-driven teaching strategies.

· Promote consistent and purposeful use of digital resources for communication, monitoring learning activities, and maintaining records.

· Guide school teams to leverage technology for process efficiency, documentation, and continuous improvement in teaching and learning outcomes.

3. School Functioning & Coordination:

· Ensure implementation of the annual academic and activity calendar, aligning day-to-day operations with organizational goals.

· Monitor the functioning of support systems within the school — including timetabling, classroom management, and adherence to policies.

· Identify students who may require additional academic, behavioural, or emotional support, and ensure appropriate intervention plans are in place in coordination with the school team.

· Ensure that all observations, discussions, and recommendations are recorded in structured visit reports, supported by relevant documentation for follow-up.

· Coordinate with cluster managers and other stakeholders to track action taken on recommendations and ensure continuous improvement across schools.

· Encourage a positive and collaborative culture between the school and the wider network, reinforcing shared accountability for outcomes.

4. Stakeholder Engagement:

· Build strong coordination with
franchisee leadership
to align academic, operational, and policy implementation with organizational expectations.

· Engage with parents, to address concerns, and promote home-school partnerships that strengthen student outcomes.

· Ensure transparent and timely communication with all stakeholders, balancing academic priorities with school-level needs.

· Promote trust and collaboration among school leadership, teachers, parents, and franchisee partners to reinforce accountability and collective ownership of results.

REPORTING:
The success manager reports to the Cluster manager.

NOTE:

· Fortnightly travel to allocated schools within the cluster.

· Combination of document verification, teacher discussions and review.

· Physical verification of evidence (classroom boards, notebooks, LMS/ERP reports).